Frequently asked questions AND tIPS



Getting to know your Spin Spot



Q) How long will it take to get my Spin Spot?

A) Production times vary from as little at 1 week to as many as 15 weeks depending on the following factors: volume of orders, material deliveries and on hand stock, and/or unforeseen circumstances that might delay production (in 2015 we suffered a fire that wiped out our entire inventory of materials and pending shipments). During Christmas and holidays we suggest you order as early as possible as this is our busiest time of year. We are, however generally able to ship within 7 business days beginning December 1, as we are able to order materials in larger bulk to handle the influx of orders for the season. All orders are shipped USPS 2-3 day priority mail. If you want to purchase USPS Express priority it is an additional $45 per unit ordered and will arrive 1 to 2 days earlier after production time. **NEW** You can now select your packaging option for shipping! Want more protection during shipping? You can select the "pizza" box for an additional fee!


Q) My Spin Spot makes a funny, rumbly noise and/or pops when I stand on it, is it broken?

A) Your Spin Spot is fine! There are metal ball bearings in the metal disc part of the unit. They make noise when the Spin Spot moves, and generally they are very loud. As far as the pop noise, it is normal for some units to have this issue. Your Spin Spot is not broken and will work perfectly.


Q) How is the Spin Spot packaged?

A) If you purchase your Spin Spot in a local dancewear store or at a workshop event, your Spin Spot will be in a white "pizza" style box. The box will include your Spin Spot and the user guide.

If you ordered 1 or 2 units online from The Spin Spot store on Square Market or called in your order to our office, your order will arrive in a padded envelope with a cardboard liner around the Spin Spot and the user guide. If you placed a volume order and they are just for your use or your studio's use, depending on how many you ordered, they will arrive in either a large priority mail box, individually wrapped in a foam pouch, or if large bulk order for resale purposes they will arrive by case of 12 units, individually packaged in our white "pizza" style box. **NEW** You can now select from the online store the "pizza" box option (better protective packaging) for an additional fee!


Q) My Spin Spot isn't turning as well as when it was new, what can I do?

A) To keep your Spin Spot in Spin Spot shape, hold the unit vertically. Use WD-40 with the straw attachment. Wedge the straw between the wood and metal sections. Spray one time only and twist the unit back and forth to coat the ball bearings.


Q) My foam has small holes and/or the edges have slightly jagged edges, why?

A) The top is just that - Foam and foam is basically bubbles. Some pop during production of the foam. It does not change the ability of the unit to work. The "feathering" of the edges is due to the cutting blade. The "feathers" will wear away over time and use.


TIPS

Your Spin Spot comes with a 1 year mechanical warranty. Normal wear and tear is not covered.

Do not stand or poke with your fingers the bottom of the Spin Spot. The bottom has our logo sticker on it. IF you do accidentally stand or poke a hole in the foam the 1 year warranty is void.


The foam will show wear after the first use, much like a dance shoe. To keep it looking as nice as possible, clean the foam top and bottom with a Lysol or Clorox wipe. It is best to be barefoot, sock foot, or with a ballet or pirouette shoe. Jazz shoes are fine, but do not use sneakers, boots, or regular shoes on the Spin Spot, it will tear the foam.